UPDATE: Thank you, Rosa Labs, for your quick response to this problem! For perusers of this topic, the information below is no longer up-to-date.
Soylent 2.0 has given me one of the best first impressions of any product — food, electronics, appliances, furniture, clothes, tools, toys, anything — I have tried in my life. I had a wonderful 5-day trial run with it, and I am super eager to start drinking ~144 bottles a month. But I can’t get the flippin’ stuff to my flippin’ apartment! From the sounds of it, other Canadians are having the same frustration.
It would take a lot to ruin the user experience of a product as amazing as Soylent 2.0, but making it stressful and a headache to actually get the product is one of the ways you could do that. I had a brief psychotic break when Purolator told me they were shipping my 144-bottle order of Soylent back to the sender. As long as I can get a refund for my hundreds of dollars it’s fine, it’s just the experience of dealing with Purolator’s disorganized, confusing, unreliable customer service that made me want to scream and pull my hair out. Yes, I know, if that’s the worst problem I have then my life is awesome and I should stop complaining.
The depot in Montreal where Purolator wants me to go to pick up my Soylent 2.0 is way out in the middle of nowhere, [I]further away than the airport[/I], a 1-hour round trip by car or a 2-hour round trip by public transit. Lord have mercy. I could travel to another city in the time it would take me to pick up my Soylent.
I tried to have Purolator just leave the box at the door, but they said:
Rosa Labs could make all these shipping hassles go away by, first and foremost, getting their Canadian distribution partner, Ingram Micro, to waive the signature requirement for Soylent 2.0 shipments. This would allow the shipping company to leave the package at the door — causing people across the nation to dance in the streets, and inspiring grateful British Columbians to donate some of their ample rain to California’s parched soil.
If Rosa Labs really wanted to go above and beyond, they could switch away from Purolator to exclusively Canada Post, or let customers make the choice. Canada Post is a superior company in every way. Canada Post is to Purolator as Google is to Yahoo. Canada Post has vastly more locations to pick up packages (practically every other drug store has a Canada Post office), a lot closer to wherever you happen to be, open later, and often all weekend. Canada Post also holds packages more than twice as long as Purolator: 15 calendar days vs. 5 business days. (That’s three times as long if you’re unlucky and your shipment arrives on a Monday!)
If Canada Post were delivering my Soylent 2.0, and they didn’t require a signature, I would have no problems, and I would be utterly happy. I might even send Rosa Labs flowers.