Soylent charging for re-ships - haven't even got first order


#1

On June 5, 2014, I ordered a one month subscription and was charged $255. Today I was charged another $255 for my second shipment…even though I haven’t received my first. Since I ordered in June, I probably won’t get my first month’s order until late 2014, so I’m assuming this isn’t normal.

Anyone in the same situation?


#2

Tagging @JulioMiles

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#3

Are you a backer or just a new customer, I better check my bank account now.


#4

Thanks @gilahacker.

And I am a new customer.


#5

#6

That’s no good! Just refunded the 03-July-2014 payment, you definitely won’t be charged again until after your first delivery ships. Sorry for the inconvenience!


#7

Thanks! I’ll keep my eye on things on August 1st just to make sure :wink:


#8

BAM! Thanks for the quick resolution @JulioMiles!


#9

Charged for both shipments. Received the first one, have a FedEx notification for the second.

Both charges went to a credit card with several thousand dollars in available credit, so I am not exactly sweating the timing of the charge.


#10

I have a similar deal going on. My 5 weeks ordered before 25 April will arrive tomorrow and I started a subscription on 4 June as well and was charged on 5 June. That reorder shipped today, then they attempted to charge again today but I only put enough funds in that account to cover known charges so it was declined. Since I have a total of 9 weeks arriving by this weekend (according to Fedex) I don’t think I need the second reorder until the end of August if possible. Tagging @JulioMiles

Thanks in advance.


#11

hmm, this concerns me. @JulioMiles, my subscription shows next billing as being July 9, 2014, but I have yet to receive either of my two 1-month orders. Can you assure me that I won’t be charged ~July 9?


#12

I foolishly cancelled my subscription after my first order out of fear this would happen. I saw the next billing date was two months before I was due to receive my first order and panicked. Now I’m scared when I go to reorder, I won’t get the 1-2 week shipping.


#13

I think that as long as you use the same email as your original order they will treat your order as a re-order.

I just signed up for subscription of 4 weeks and was only charged for the one order (so far). Surprisingly they shipped the re-order in 4 days.


#14

@JulioMiles
I also was charged recently for my second order. It’s no real biggie to me. I thought it meant my first would be coming soon but that was 2 weeks ago or so. Looking at the response above I’m not sure if I should be concerned or not. My First order before the deadline second order after by a day. Both through Backerkit. Any advice?


#15

@JulioMiles
I’m an original backer from May 2013. I purchased a combined two weeks before the backerkit site closed. Then purchased two additional weeks May 2014 and was charged for them. Total of 4 weeks pending. Should I expect to be served in this current que?? No emails received to my inquiry 3 weeks ago.


#16

After my first payment went through, I changed my payment method to a credit card account which uses Virtual Account Numbers and authorized a maximum charge less than $255 on that virtual number…so in case Soylent tries to charge before I receive my first order, the charge will be declined. As soon as I receive my first order, I will change the payment method back to a card with sufficient funds so that re-ships can be charged correctly.

Easier to be proactive and prevent the error than try to fix it after the fact.


#17

I’m not particularly frazzled because I was charged for the second shipment, nor do I want a refund. I just thought that when I was charged my order was going to be shipped out relatively soon, also taking into account that I am a backer from 2013 and increased my total order size twice.


#18

If your second purchase was before April 25th, 2014 with the same email address, they will be combined into the 4-week queue. If the second two weeks were purchased after April 25th, they will remain separate and you will remain in the 2-week queue.

From http://blog.soylent.me/post/83664297438/soylent-update-4-23

New orders placed after the 4/25 cutoff will not necessarily be incorporated into the shipping queue based on order size.


#19

Thanks for the info, two week queue it is. I wonder how many people are in the three, two and one week queue?


#20

@JulioMiles

Looks like Soylent’s error cost me $14: