Soylent packages with holes and no email response


#1

I recently got my Soylent after excitedly waiting. Immediately upon opening I noticed there was Soylent powder all over the place. A number of my bags had holes in them that leaked all over the place. I have yet to get a response from @Soylent about this issue… Among my concerns are if it is even safe to use, and if these problems will be fixed in the future…

http://imgur.com/tKeMZcd


#2

I would not use the bags with holes in them, not safe


#3

I agree I wouldn’t use the bags. I am reasonably sure Rosa Labs does not intend to start shipping holy bags of Soylent to customers. I imagine the problem was fixed shortly after you box was robopacked. It may even of been an accident in the first place.

A better question would be if Rosa Labs will replace the punctuated bags. My guess would be yes. They don’t check the @Soylent tag everyday so be patient.


#4

Paging @SergiiMiami so he can say this definitely isn’t a problem


#5

No need to page him :slight_smile: as far as I know, he doesn’t work at Rosa Labs or the co-packer. That being said, I am sure many of us can confirm this isn’t normal, and the question is when the holes happened… if it was during transport or during packaging.

If it smells fine, I am sure it will be okay for at least a few weeks, but I wouldn’t take my chance to be honest. (in powdered form it lasts a while, even after being opened as long as it doesn’t become too humid.


#6

It is pretty obvious that it happened during packaging… I don’t see how it would be possible to shift the blame to transport since they’re in cardboard boxes. Although everyone who has responded seem strangely apologetic, from my perspective Soylent is 0/1 so far. I think you’re right, I won’t be taking my chances on anything. Who knows what could be growing with such a medium…


#7

Yeah :slight_smile: exactly, but as long as the powder is dry, nothing should be growing in it.

Was it all your bags that had holes in them?


#8

No, it was two of the week’s worth. Well the ambient humidity might be enough to allow something to take hold, so I don’t want to use it. Sad that is a good percentage of what I purchased.


#9

@grimey_grim Please discard the punctured pouches. 2 replacement pouches have been scheduled to ship. Thanks for letting us know!