I love Soylent but I had to cancel my subscription today when my second order went out, because, to my nasty surprise, after getting my first Soylent order by Canada Post, this order was shipped via the Satan of couriers, Purolator.
I actively boycott Purolator and refuse to purchase any product shipped from them. Purolator never bothers attempting delivery (I live in an apartment, and they ALWAYS–I have video proof!–just leave a “we missed you” sticker on the front door of the building, they NEVER dial the buzzer), and they bring it to a depot that’s very far away from my house with terrible hours. This is a massive inconvenience especially to me as I don’t have a car.
I raised this issue with Soylent customer service and they couldn’t do anything, saying that “Due to contractual agreements with our shipping partner”, they have no control over which courier gets the delivery job.
As a result I was forced to cancel my subscription, which really bums me out because I love Soylent and would have been a very loyal customer.
I’ve had a similar issue with NewEgg.ca in the past, and when I complained, they set my account so that all of my orders go through Canada Post only. Unless Soylent customer service can offer the same to me, I can’t purchase the product anymore.
Purolator is well known in Canada as a very shitty company… I guarantee to Rosa Labs that they will have much happier customers if they stop using them.