This exact situation is happening to me now. I am running low on my last shipment.
I emailed email@example.com and Julia replied today, basically saying that the order is being processed by the factory now.
I’ve got a recurring monthly subscription. I was billed on 9/5 for my first batch, then again on 10/15 for my next batch. That’s not 28 days, not even close, and my 10/15 reorder hasn’t shipped.
My guess is that we are going through a second series of delays now that v1.1 is rolling out. I don’t know that for sure, but I think Rosa Labs may have spread out the orders a bit to pad the supply. I don’t want it to happen the same way next time, so I hope they’ll stick to a strict 28 day re-order.
Any insight Rosa Labs can provide will be helpful here. Radio silence is not as helpful as bad news, as they say around these parts often.