Still haven't received my Strawberry


#1

I ordered a trial 4 pack of Strawberry and my card was charged on July 20, has anyone else seen wait times this long? I have a couple co-workers that ordered around the same time and theirs have arrived already.

Thanks,

Paul


#2

Also it doesn’t show up in my purchase history, I was wondering if that was normal


#3

It sounds like you need to check with customer service, though it wouldn’t surprise me if those 4-packs were in short supply.


#4

I ordered on July 18th and it came on August 1st (and 1 of the bottles was spoiled or something).

It doesn’t show up in my purchase history either because it wouldn’t let me use my Soylent linked email to purchase it.


#5

I also ordered on July 18th but received my set on August 4th.


#6

Very sorry for the delay. These were very popular! Please contact info@soylent.com and they will help get you sorted out.
– John


#7

If you like it please message me, I’d like to donate my remaining supply to a good cause.


#8

UPDATE I did contact info@soylent.com and they took care of my order. Very pleased with the customer service from Rey Ann!