First, I have been on solyent for almost two weeks now. I love it. What I did not like was having to wait 6 months to get it.
Second, keep Splenda / Sucralose. Everything else sucks IMO. If you want to do anything, remove it completely, and let people add the sweetener they want. For example, I would simply add a bit more sugar free chocolate syrup.sweetened with Splenda.
Third, my gas issues were gone after 2 days. It was epic while it lasted though. Seriously, I just don’t see the issue here. If anything, I have less gas eating this than I did on my old “traditional” diet. Way less. OTOH, I ate a Taco Bell. A lot. If people get gas, and I do believe it is the MINORITY of people, they can use Gas-X or Bean-o until their body adjusts. Again, it’s not a problem that needs to be solved (nor do I believe you can fully solve it for everybody).
Fourth, seriously, forget about Gluten Free label. It’s marketing hype. You are essentially Gluten Free, you just can’t all it that legally. You are not directly putting any Gluten ingredients into your product. Your PPM are probably ~10 to 20 per million. Big deal. You are talking about changing one of the “Big-3” ingredients over a marketing label. Do not screw up the flavor neutrality over the goal of going “Gluten Free”, when the most recent scientific studies suggest that 90% of gleaned Gluten Free “benefits” are psychosomatic (I’m not talking about those who suffer from Celiac’s, that’s a different case, and also a VAST minority of the population). In short, don’t ruin a good thing all for marketing hype.
Fifth, you can’t keep up with demand as it is. You are what, 6+ months lag to fill new orders? If suddenly you were “Gluten Free”, and orders increased by 10%, would that really help you. All you would have is more pissed off customers who have to wait 6+ months to get their product, like I had to.
At some point, the formula is “good enough”. You should be doing fine tuning, not major changes. You should be focusing on ramping up production so you can get new-order backlog down to 1 month maximum.
What I see you did with 1.3 is a perfect example of what you should be doing. Talking about changing a “big 3” ingredient, or large recipe changes in order to try to solve a problem like Gas which is likely inherently insolvable, and certainly is manageable for most users, is simply not worth the risk.
Concentrate on ramping up production of what you already have, and keep the changes small. And remember the Golden Rule of Internet Feedback: you are hearing from the VOCAL MINORITY!!!