Happening to us as well. We tracked our order as “delivered” by Fed Ex last week, but never received by us. We have an apartment that manages all packages, and they never received or signed for our soylent, yet it was marked as “delivered”
We understand that Fed Ex’s mistake is neither your nor our fault, but we still have not received the product we purchased, nearly a year ago.
We would simply like to receive the shipment.
So i emailed. Every email address I could find online, including the one on Soylent’s website (email@example.com is what is auto populated when you choose “contact by email” on the website - which bounced back as a non existent email. we also tried info@, support@, help@ soylent.com, soylent.me
First off - the contact email is apparently not correct, and needs to be fixed. Also the login using Facebook feature is broken on this page when creating a new account to comment. Second - does anyone know a way of successfully contacting customer support?
Here is our message:
Hi, we ordered Soylent, got your email and tracked our order. We have an
office that takes packages, that never received or signed for our order,
yet it says delivered. It’s not here. What are our options? We’ve been
waiting for a year, and I know fed ex mistakes aren’t either of our faults,
but is there some way we can make this work & receive our order?
The order is under
[personal details omitted for this public post. details included in email sent.]
Thank you for your time & consideration.
Thanks to the OP for creating a place where we can submit our questions and hope to have them seen by support. we’re all clearly here bc we think that what Soylent is / is doing - is worth the wait and the money. we’re here because we’re on board - we dont need the sell, we’re already fans. and we’re patient fans - i’m a community manager, with a CSR background, specifically experienced in crowdfunding. i know what you’re going through as a company, and you’re troopers. the “after a successful crowdfund” phase is INSANE. we as customers, just want an opportunity to reach out to you, the CSRs, CMs and devs, with our questions. Thanks so much for your time.