I placed my order for Soylent back in June 2014. It finally arrived in December, and while I was initially enamored by it, I’ve since come to realize it’s just not for me — in large part because of the (lack of) customer support. I got charged ($255) for my second shipment on January 14, but didn’t receive any sort of tracking info, so I assume it has not shipped. A few days later, I decided I wanted to just cancel the order, get a refund (for the unshipped product), and part ways with Soylent. It’s been over a week since I sent an email asking to do that, and I still haven’t heard anything.
Yesterday, I finally hit the “Cancel subscription” link on the account management page, and received an email saying that I should receive my refund in 5-7 days.
Then TODAY, just for fun, I checked the account management page only to find that there’s a NEW invoice for $216 and some change (apparently there’s a 15% “founder’s discount” applied). Why would they invoice for a SECOND 28-day supply only 14 days after the last time I was charged? At this point, it hasn’t been charged to my credit card, but my indignation shall be righteous if that happens.
I think the most frustrating thing is that there’s literally NO recourse to getting help or answers from this company. You can send an email to their support team, but it appears to be just a black hole.