Tracking number not working & Need package held at fedex location (death in family)


@Soylent Hey, my packages were going to arrive sometime in the next two days, but the tracking number isn’t working. I called about a missed delivery I had today (I’m assuming it’s soylent) but I can’t get it held at a fedex facility.

I had a death in the family and I have to leave my apartment for the next week, so I either need the packages sent to another address, or I need to have them held at fedex.



Sorry to hear about your loss, @jmarketon – we can definitely hold/redirect your shipment. Someone from the customer care team will be reaching out today via email to coordinate with you.