Update Email from Soylent Regarding New Funding


#1

Dear Soylent Pioneer,

Last week, we were excited to announce that Soylent received $20 million in Series A funding. This is a huge leap forward for our organization, and we cannot thank you enough for your patience and unwavering support for our company.

The one question that remains unanswered is, “What does this new funding mean for you, as a Soylent customer?” The answer is simple: a drastically improved customer experience.

We have already brought on two additional manufacturing partners - LifeTree and Genysis - that will ramp up Soylent production to more than 50 times our previous rate. With a total of three production lines in motion, we will be able to finish shipping backorders and eliminate our shipping delay for new orders. We are committed to getting Soylent to all of our customers in a timely fashion, and we are working diligently to accomplish this goal over the next few months.

Our Customer Care team has grown over the past months, but our customer base has grown even more. With many customers frustrated by protracted Customer Care response times, we have to do better. Thanks to this new funding, we are able to increase the size of Soylent Customer Care significantly over the next few weeks. Our immediate plan is to double the number of support agents ready to respond to customer inquiries, with a roadmap for additional expansion as Soylent continues to grow. We look forward to ensuring that every customer receives the rapid and high-quality service they deserve.

Although we are still working through the growing pains of establishing our business, this period of transition is coming to a close. Better processes, increased output, and more employees are only the beginning of this period of expansion and development.

There are no words to describe how grateful we are for your patience, support, and understanding. Thank you for taking this Soylent journey with us. The best is yet to come!

Best,
The Soylent Team


Hello @soylent... Time to talk
I'm a return customer whom ordered on 12/13/14
[Official] @Soylent Discourse Customer Support
#2

#3

It will be nice when this current phase of no communication, late shipping, and poor customer management ends. I was always quite confident it would, but this is a very encouraging communication to have received. Hopefully it augurs the imminent transition to a new era that maybe brings back some of the nice aspects of earlier periods of the company’s development while solving most (or all) of its problems. Then they can start cutting its price and moving on to some of the more creative and fun possibilities for the product.