When should subsequent subscription orders ship relative to charge date?


#1

I’ve already received my Soylent and my first subscription order. On 11-Sep-2014 I was charged for my first recurring billing of my subscription, and expected it to ship shortly thereafter.

Yet nothing.

It hasn’t been crazy long (only a few business days), so I’m mostly posting this because I’m not sure what to expect.

I also was slightly worried my order might have gotten bunkoed because the first attempt to charge me on 10-Sept failed (though I fixed this by providing an updated credit card, hence the charge on 11-Sept).


#2

Subscription orders are shipped out in batches every few days, so you will be getting a shipment notification soon. We are working on fully automating this system, so that subscription orders are shipped out immediately after the customer is charged. Thanks for your patience!


#3

Thanks for the quick answer! I was 50/50 on if there was a problem so it’s good to know it’s an expected few days wait (it’s not a problem, I just didn’t want to sit here for no reason if there was a problem).

Thanks!
Jim