Why is Soylent customer service so slow?



I had an inquiry about my recent Soylent order that started shipping on 13th. I sent an email to ask for cancellation or at least changing the address since I moved. It’s been 4 days and I still haven’t received any reply yet.

This shipment will arrive tomorrow at my old place and I have no interest in having this because I still have my Soylent left. I’m just very disappointed how slow customer service is.


Could you PM me your order information, I’ll see whats going on with your order.


Just sent. Thank you!


You’re welcome. :grinning: