Why is Soylent customer service so slow?


#1

Hello,

I had an inquiry about my recent Soylent order that started shipping on 13th. I sent an email to ask for cancellation or at least changing the address since I moved. It’s been 4 days and I still haven’t received any reply yet.

This shipment will arrive tomorrow at my old place and I have no interest in having this because I still have my Soylent left. I’m just very disappointed how slow customer service is.


#2

Could you PM me your order information, I’ll see whats going on with your order.


#3

Just sent. Thank you!


#4

You’re welcome. :grinning: