You (Soylent) charged my card 10/12, and didn’t ship until yesterday, 10/25. I’m not impressed.
A 13 day delay between charging a credit card and actually shipping is something you should not let happen. And if it does happen, you should be contacting the customer with an apology and an explanation for why their order is delayed.
Remember, this is a subscription and food service. The normal “your order should ship within 4-6 weeks” line should not apply. People depend on Soylent for their daily nutrition. That’s the whole point of your companies existence.
I strongly urge you to fix the problem, and offer a meaningful apology to those of us who have experienced these delays.